kure kure 03:35 AM Hi All, how can I have customer support look at my course payment. I paid but no account was registered or generated. My credit card payment was processed but the site did not update correctly. I created this account afterwards and it does not appear to be linked with the 3 courses I purchased, three Steve Michael Hampton courses. construction, Gesture and Drapery. I paid via Apple Pay and my credit account was charged. Please let me know how I can access the courses. It is the same email address as this account. Also no receipt or record of my payment or course registration appeared after the payment.

Hey there. I have a message request notification and every time I go in there to read it (you can't expect me to ignore that big 1 in the right hand corner forever!) It bricks my computer. I've tried on multiple PCs along with firefox and edge. I was wondering if an administrator can get in there and clear it out for me? Thank you.

I bought How to Draw Characters in Procreate Course by Iain Spanhake (Enox) It says I own the full course but when I click on Start Learning all I get it the ad showing it's on sale. Please advise.

i really wish to have a skelly app on website where i can easily access on my computre while drawing. Also i would like to suggest a full muscular version of skelly. that would be amazing.

Hey Proko team and Ms. @kimreaper ~ As title, I can't download any links from the Download tab in every course that I have (I have 2 courses purchased, Figure and Anatomy (Torso) course) and every lesson. No matter which browser (I've tried Chrome, Firefox, Safari) or device (I've tried downloading with my laptop and phone) is used, the following error still displays: "This XML file does not appear to have any style information associated with it. The document tree is shown below. <Error> <Code>AccessDenied</Code> <Message>Access denied</Message> </Error> " Someone Please help, I'm very desperate to do the assignment haha. TvT

I use the timer tool a lot at work and it would be nice if there was a filter option for nudity vs clothed packs. I do use the clothed packs I have at work but it would be nice to browse for more at work without the risk of an awkward conversation.

I submitted the refund request but haven't received any response yet. Please look into it @Proko Support . Thank you.

https://www.proko.com/course-lesson/tar-pit-bear-timelapse Hi I can't get this video to play, I did have message saying it was missing and there are 0 views so I think it's the same for others. I would love to see it and complete the amazing Designing Monsters Ice Age by Scott Flanders course. Thank you for your help!

1. I have a lot of packs that I have bough here, and I mean a LOT, and it sucks a little bit I can't load them all in the timer, having to choose which ones I want and which ones not to use makes it a bit slow and a bit tedious, would it be possible to raise the number of packs that you can add to a timer session to be above 25? 2. It would be really good if there it was some sort of folder system for the packs page, so that I could sort out my pack references for the time as in "Male", "Female", "Weapon Poses" "Graceful Poses" "Pinup Poses", "Athetlic Male" "Muscle Male", "Plus Sized Woman", you get what I mean, so it's easier of instead having to select the packs separately you can just load the whole folder in depending on what you want to practice. Please consider these, it would be great!

I have submitted a ticket to refund a course which was bought by mistake. Just putting it here as well, as it is difficult to get a response to the tickets via email. I don't know if there is an issue with the email system because I had a request last month that no one ever got back to. And I have seen multiple other similar requests in the forum. Please look into this @prokosupport

I feel like something that could be added is a mentor or coaching addition to proko. one of the best things about art school is the guidance you get from a teacher you know for years. Having a mentor is so valuable. I feel like when going through a older lesson I sometimes have a hard time talking to peers or instructors for feedback. not always but sometimes. It could be nice to have an addition to proko where you can pay for mentor/coaching sessions. These could be more personal to the artist and allow the ability to cultivate a professional relationship that can help guide artists in more personalized goals and struggles. A weird comparison but I have seen this done a lot with competitive gaming. They often have websites like proko where they offer video lessons. But they have a section devoted to coaches, usually using a token system, you can buy and schedule sessions with a coach. The coach would watch your game and identify things to improve and create a plan. It really seems like something like that could benefit proko and the learning artist. Having a mentor see your art, create personalized training plans, critique, or even advice in the realm of art business. Its a proven to work business model and I can really see it complementing the proko website.

Like many other people here in these threads, I have contacted Proko Support several times to request a refund, but I haven't received any response. Could someone please help me resolve this issue? I am also having trouble downloading image packs and haven't been able to find a work around. Is there a global issue with this or is client side? @Proko Support @Stan Prokopenko

I've contacted Proko Support several times to request a refund, but I haven't received any response. I'm still well within the 30-day refund period, and there has been no "wardrobing" or misuse of the course, so according to the refund policy stated on the website, this should be a straightforward process. I've also noticed that several other people in this community have reported difficulties obtaining refunds in a reasonable timeframe, which is honestly quite surprising and disappointing. Could someone please help me resolve this issue? @Proko Support @Stan Prokopenko

Hi, I've requested a refund under the 30 day guarantee but I'm not getting any response. Is it usual for the Proko team to take 4 days or more to reply? I'm wondering if I should be concerned. Any help would be appreciated. Thank you.

I registered 10min ago. Your site is wonderful, but it's plagued with spam. You should really consider only allowing posts from premium users.

I've emailed Proko Support a number of times to request a refund and there has been no response. I am within the 30 days and there has been no 'wardrobing, so surely in accordance with the refund policy set out on the website, a refund should be easy to sort out. I've noticed a few people have mentioned issues in this community section about securing a refund in a timely manner and I am gobsmacked that it appears to be so difficult to achieve. Can anyone help please? @Proko Support @Stan Prokopenko

Loving the new website Proko team! It’s fun, engaging and socially driven. What else could we need? I think an app that would give us live notifications on comments, forum threads, new announcements and at mentions on the site would be great. It would make this experience that much more engaging and personal for each of us. And I think it would be a natural progression with the new more social dynamic of the website and overall proko community. all in favor, say “I”. Is this a good idea gang? Or am I a crazy man?

How about a feed for people's work on the home screen? So you can see more of peoples work right away and make a more connected community? I think that would be pretty neat and make people want to come back more often and look and see progress of friends.

In a similar situation as Gustavo below. I would like to reach out for a refund. I didn't understand what I was getting into with the Anatomy course I purchased. It is beyond my skill level and i haven't watched past the first lesson also have not downloaded anything.

I was researching courses on the platform and accidentally purchased the anatomy course. I urgently need a refund. I've already sent several emails and am awaiting a response. @Proko Support @Patrick Bosworth