I submitted the refund request but haven't received any response yet. Please look into it @Proko Support . Thank you.

https://www.proko.com/course-lesson/tar-pit-bear-timelapse Hi I can't get this video to play, I did have message saying it was missing and there are 0 views so I think it's the same for others. I would love to see it and complete the amazing Designing Monsters Ice Age by Scott Flanders course. Thank you for your help!

1. I have a lot of packs that I have bough here, and I mean a LOT, and it sucks a little bit I can't load them all in the timer, having to choose which ones I want and which ones not to use makes it a bit slow and a bit tedious, would it be possible to raise the number of packs that you can add to a timer session to be above 25? 2. It would be really good if there it was some sort of folder system for the packs page, so that I could sort out my pack references for the time as in "Male", "Female", "Weapon Poses" "Graceful Poses" "Pinup Poses", "Athetlic Male" "Muscle Male", "Plus Sized Woman", you get what I mean, so it's easier of instead having to select the packs separately you can just load the whole folder in depending on what you want to practice. Please consider these, it would be great!

I have submitted a ticket to refund a course which was bought by mistake. Just putting it here as well, as it is difficult to get a response to the tickets via email. I don't know if there is an issue with the email system because I had a request last month that no one ever got back to. And I have seen multiple other similar requests in the forum. Please look into this @prokosupport

I feel like something that could be added is a mentor or coaching addition to proko. one of the best things about art school is the guidance you get from a teacher you know for years. Having a mentor is so valuable. I feel like when going through a older lesson I sometimes have a hard time talking to peers or instructors for feedback. not always but sometimes. It could be nice to have an addition to proko where you can pay for mentor/coaching sessions. These could be more personal to the artist and allow the ability to cultivate a professional relationship that can help guide artists in more personalized goals and struggles. A weird comparison but I have seen this done a lot with competitive gaming. They often have websites like proko where they offer video lessons. But they have a section devoted to coaches, usually using a token system, you can buy and schedule sessions with a coach. The coach would watch your game and identify things to improve and create a plan. It really seems like something like that could benefit proko and the learning artist. Having a mentor see your art, create personalized training plans, critique, or even advice in the realm of art business. Its a proven to work business model and I can really see it complementing the proko website.

Like many other people here in these threads, I have contacted Proko Support several times to request a refund, but I haven't received any response. Could someone please help me resolve this issue? I am also having trouble downloading image packs and haven't been able to find a work around. Is there a global issue with this or is client side? @Proko Support @Stan Prokopenko

I've contacted Proko Support several times to request a refund, but I haven't received any response. I'm still well within the 30-day refund period, and there has been no "wardrobing" or misuse of the course, so according to the refund policy stated on the website, this should be a straightforward process. I've also noticed that several other people in this community have reported difficulties obtaining refunds in a reasonable timeframe, which is honestly quite surprising and disappointing. Could someone please help me resolve this issue? @Proko Support @Stan Prokopenko

Hi, I've requested a refund under the 30 day guarantee but I'm not getting any response. Is it usual for the Proko team to take 4 days or more to reply? I'm wondering if I should be concerned. Any help would be appreciated. Thank you.

I registered 10min ago. Your site is wonderful, but it's plagued with spam. You should really consider only allowing posts from premium users.

I've emailed Proko Support a number of times to request a refund and there has been no response. I am within the 30 days and there has been no 'wardrobing, so surely in accordance with the refund policy set out on the website, a refund should be easy to sort out. I've noticed a few people have mentioned issues in this community section about securing a refund in a timely manner and I am gobsmacked that it appears to be so difficult to achieve. Can anyone help please? @Proko Support @Stan Prokopenko

Loving the new website Proko team! It’s fun, engaging and socially driven. What else could we need? I think an app that would give us live notifications on comments, forum threads, new announcements and at mentions on the site would be great. It would make this experience that much more engaging and personal for each of us. And I think it would be a natural progression with the new more social dynamic of the website and overall proko community. all in favor, say “I”. Is this a good idea gang? Or am I a crazy man?

How about a feed for people's work on the home screen? So you can see more of peoples work right away and make a more connected community? I think that would be pretty neat and make people want to come back more often and look and see progress of friends.

In a similar situation as Gustavo below. I would like to reach out for a refund. I didn't understand what I was getting into with the Anatomy course I purchased. It is beyond my skill level and i haven't watched past the first lesson also have not downloaded anything.

I was researching courses on the platform and accidentally purchased the anatomy course. I urgently need a refund. I've already sent several emails and am awaiting a response. @Proko Support @Patrick Bosworth

I've been emailing support for about 3 days now regarding a refund issue, but I haven't received a response yet. I need support urgently. What happened: I was researching courses on the platform and accidentally purchased the anatomy course. I urgently need a refund. I've already sent several emails and am awaiting a response.

Hi. I’ve been going through the Drawing Basics course. The first few lessons cover traditional art supplies and how to use them, but there isn’t much guidance on digital tools. Proko does mention that the course can be done digitally, but there’s no follow-up on how to set this up. I think it would be really helpful to have a short, separate lesson covering the basics of working digitally. Things like recommended brushes, canvas size, and essential settings. Nothing too fancy, just a simple guide with the absolute essentials related to this course or maybe even a brush pack specifically tailored for this it. I bring this up because I started the course digitally and initially struggled with figuring out which brush to use, and what the do’s and don’ts might be. I imagine others could face similar challenges. I know that there is a course called Digital Drawing Fundamentals, but this feel advanced, and it even mentions that it is an intermediate course. What do you think?

Hey Stan, maybe you could make some plan's to unlock all courses by a monthly or annual signature

Hi. I've attempted to post my assignment with pics 5 times (line weight with Len Nicolas). It will post script but not the pics. I tried it on pc and phone but got same results. Tried restarting, did not work. Help. Thanks

Just a request for more of the podcast. I realize that's probably not going to happen but it is missed!

Hey guys, I really like Proko and in principle I would like to recieve the newsletter about new courses and updates and offers and such. But lately I feel you are really overdoing the frequency of emails. In the last 4 days you sent out 6 !! mails. And the weeks before that it was also almost one mail per day. It is really too much and you need to calm down a bit. Half my newsletter inbox is Proko at this point. Personally I feel like one email per week would be reasonable - but maybe let us finetune the settings a bit more so everyone can dial this in according to their own preferences?