Proko - Issue with Logging In With Old Account "Invalid email or password"

Issue with Logging In With Old Account "Invalid email or password"

I tried logging in with my old account that I purchased the Torso section of the 'Anatomy of the Human Body' with, but I was unable to do so after the site update. Is anyone else experiencing this issue, and if so, what can I do to fix it? I like the update, but I would like to access my course. PS: I blurred out my old email for privacy. If any admin can help with this, I will gladly share it! Thanks

Kathleen Moore

1mo

Me too Kathleen moore

Serena Marenco

3yr

This happened to me too, I requested a password reset.

Pedro Castro

3yr

This happend to me also, i change my email and password 2 weeks ago and don't know why but the site was reading i didn't have an account with my new email, tried to sign in with my old email but didn't recognize my new password, finally i was able to sign in by sending a password change request.

Katey Jensma

3yr

Hi Aaron! If you could please email support@proko.com I can help you access your account.