Gifted purchase not received.
1mo
Matt Armstrong
Hi
My wife gifted me the full anatomy bundle a couple of days ago, but it hasn't appeared in my account. We've both emailed support via the Help app on the website, but received no response.
Proko support has always been really fast and responsive in the past, so I'm surprised and disappointed at the current situation. I appreciate that Proko is a relatively small operation, but I don't think it's unreasonable to expect a response to a simple customer support inquiry within 24hrs or so. As it stands, we're $450 out of pocket with no idea of what's going on.
Any help with getting this resolved would be much appreciated.
Thanks
Matt
@Proko@Proko Support for visibility.
Hey, @Matt Armstrong! Responded to your support ticket, and resolved the issue! Let me know when you see the course in your account.:)
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1mo
Hey @Matt Armstrong, I'll check in on this ASAP. We're a small team working to address everyone's needs after the holidays, thank you for your patience!