No response to support tickets!
11d
@kerrianne
I've emailed Proko Support a number of times to request a refund and there has been no response. I am within the 30 days and there has been no 'wardrobing, so surely in accordance with the refund policy set out on the website, a refund should be easy to sort out. I've noticed a few people have mentioned issues in this community section about securing a refund in a timely manner and I am gobsmacked that it appears to be so difficult to achieve. Can anyone help please? @Proko Support @Stan Prokopenko
John B
9d
@kerrianne sorry for the delay. I can confirm your refund request has been taken care of and is being processed.
Patrick Bosworth
Hello @kerrianne sorry you're experiencing a delay, I'll check in with support to see what we can do.
Help!
Browse the FAQs or our more detailed Documentation. If you still need help or to contact us for any reason, drop us a line and we’ll get back to you as soon as possible!