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If you have a question that’s not on here or need to contact us for any reason, email us at support@proko.com and we’ll get back to you as soon as possible!

Frequently Asked Questions

GENERAL

I’m a beginner artist. Which course would you recommend I start with?

I recommend beginners start with the Figure Drawing Course. It has a lot of very important concepts that apply to drawing anything. If you’re not ready to get the premium course, you can find a list of free lessons to start with in the Library.

I would like to receive updates from you. Do you have a newsletter?

Yes! You can sign up here to receive updates on new tutorials, special events, and giveaways!

I love to read! What art books do you recommend?

Check out this list.

What drawing supplies/materials do you recommend?

I have two videos on the drawing supplies I use.

1. Drawing Supplies I Use in My Videos
2. Drawing Supplies I Use for Longer Drawings

 
CRITIQUES

Can I get my drawings critiqued?

I made Facebook Groups for students of my courses to help each other. You can post your exercises, critique each other’s work, and ask questions. Basically help your fellow artist learn more about drawing. You can participate in the Figure, Portrait, or Anatomy group. Or all three! Please remember to post in the correct group and read the group rules before posting.

Can I get my work critiqued by you?

Yes, I give personal critiques if you email me at submit@proko.com. Because of a high volume of requests, right now I’m only critiquing students signed up to my Premium Courses.

If you’re looking for quick feedback I recommend posting your work in one of the Facebook Groups.

 
OTHER
 

Can we collaborate on some instructional videos?

Yes! I’d love to work with other artists. If you’re an awesome and experienced artist/teacher and want to collaborate on a course, please contact me at support@proko.com.

I want to interview you. How can I get in touch?

I’d love to hear from you! Please email me at support@proko.com with more information.

I want to sell your courses and model sets. Do you have an affiliate program?

Proko does have an affiliate program! You can apply here.

PREMIUM COURSES

What is so special about the premium courses?

My premium courses are designed to give artists a detailed understanding of a specific subject. Although I have a lot of free YouTube videos, they don’t include all the additional features of the premium courses.

Premium courses are downloadable, they include extended videos, plenty of assignment demos and examples, eBooks, critique videos and 3D models. It’s all additional content that is designed to improve your drawing skills! Each premium course offers slightly different features. Check out the details of each course for more info.

Do I get all the videos if I sign up for premium?

You’ll get the premium videos that belong to the course you purchased. We don’t have a monthly membership to get all the videos.

Do your premium videos have subtitles?

The premium videos do not have subtitles. However, all of them do have English transcripts available for download.

If you speak a second language and would like to help translate some premium videos, please contact me at support@proko.com

Are you ever going to offer [insert course topic] instructional course on Proko?

Maybe… Probably… Eventually… I have a long list of courses I want to teach. I’m also collaborating on courses with other amazing art instructors. There is a lot ahead.

If you’re an awesome artist/teacher and want to collaborate on a course, please contact me at support@proko.com.

Is there a way for me to save some money on your courses?

Look at getting one of the package deals!

Do you have a deferred payment option for your courses?

Deferred payment coming soon!

Help! I’m having a problem with my order! What should I do?

Sorry to hear that! Please contact support@proko.com and we’ll try to fix your issue as soon as possible.

What is your refund policy?

We offer no-questions-asked refunds to all customers within 30 days of your purchase. If you are not satisfied with our product, then simply send us an email and we will refund your purchase right away. Our goal has always been to create a happy, thriving community. If you are not thrilled with the product or are not enjoying the experience, then we have no interest in forcing you to stay an unhappy member.

Please contact support@proko.com if you have a problem or want a refund.

When will the anatomy course be completed?

I don’t have a specific end date in mind. Expect 2016 to still be about anatomy.

Why can’t I view the anatomy arms and legs courses?

The Anatomy for Artists course is a live course. The first section of the course is the torso. Once that is complete, I will move onto the next section. I post new lessons as I finish them, typically once every 1-2 weeks.




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